At Blue Tag, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Exchange & Return

We accept exchange and return requests for items that are:

• Unused, unwashed, and unworn.

• In their original condition.

• With all original tags attached.

• In their original packaging (if applicable).

To be eligible, your exchange or return request must be submitted within 7 days of receiving your order.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we’ll gladly exchange it for the correct product.

To request an exchange, please contact us within 7 days of receiving your order:

Email: [email protected]

WhatsApp: +92 308 6400909 (WhatsApp Only)

Exchange Shipping

• If we shipped the wrong or defective item: We will arrange a free doorstep pickup and exchange at no additional cost.

• If the correct item was delivered but you wish to exchange it (size, color, or preference):

  • A Rs. 250 exchange fee will apply for our doorstep exchange service.

  • Alternatively, you may send the item back using any courier service at your own expense.

Return & Refund Policy

Once we receive your returned item, our team will inspect it to ensure it meets our return requirements.

If your return is approved, you will receive either:

• Store Credit equal to the value of the returned item, which can be used for future purchases on our website.

If a monetary refund is applicable due to an error on our side, it will be processed after inspection and approval.

Exchange & Return Conditions

To qualify for an exchange or return:

• The item must be unused, unwashed, and in resaleable condition.

• All original tags, labels, and packaging must remain intact.

• Products showing signs of use, damage, washing, or alteration will not be accepted.

Non-Exchangeable & Non-Returnable Items

The following items are not eligible for exchange or return:

• Items purchased during sales, clearance, or promotional campaigns.

• Products marked as Final Sale.

• Items returned without original tags or packaging.

• Used, washed, damaged, or altered products.

Important Notes

• Exchange requests are subject to product availability.

• If the requested replacement item is unavailable, store credit will be issued.

• Shipping charges (if any) are non-refundable unless the error was made by Blue Tag.

• Blue Tag reserves the right to refuse any exchange or return request that does not meet the above conditions.

Need Assistance?

If you have any questions regarding exchanges or returns, feel free to contact us.

Email: [email protected]

WhatsApp: +92 308 6400909