Shipping, Exchange & Return Policy

At Blue Tag, we are committed to providing a smooth shopping experience. Please read our Shipping, Exchange & Return Policy carefully before placing your order.

Shipping Policy

Order Processing

• All orders are processed within 1–2 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been dispatched, you may receive a confirmation via email or WhatsApp (where applicable).

Delivery Time

• Major Cities: 2–4 business days.
• Other Cities & Remote Areas: 3–7 business days.

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, tracking information may be shared with you via email or WhatsApp (where available), allowing you to monitor your shipment.

Exchange & Return Eligibility

We accept exchange and return requests for items that are:

• Unused, unwashed, and unworn.
• In their original condition.
• With all original tags attached.
• In their original packaging (if applicable).

Requests must be submitted within 7 days of receiving your order.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we’ll gladly exchange it at no additional cost.

To request an exchange, please contact us within 7 days of receiving your order.

Email: [email protected]
WhatsApp: +92 308 6400909 (WhatsApp Only)

Exchange Charges

• If we shipped the wrong, damaged, or defective item: We will arrange a free doorstep pickup and exchange at no additional cost.
• If the correct item was delivered but you wish to exchange it for another size or color: A Rs. 250 exchange fee will apply for our doorstep exchange service. Alternatively, you may return the item using any courier service at your own expense.

Return & Refund Policy

Once we receive your returned item, our team will inspect it to ensure it meets our return requirements. If your return is approved, you will receive Store Credit equal to the value of the returned item, which can be used for future purchases on our website. If a monetary refund is applicable due to an error on our side, it will be processed after inspection and approval.

Exchange & Return Conditions

• The item must be unused, unwashed, and in resaleable condition.
• All original tags, labels, and packaging must remain intact.
• Products showing signs of use, washing, damage, or alteration will not be accepted.

Non-Exchangeable & Non-Returnable Items

The following items are not eligible for exchange or return:

• Items purchased during sales, clearance, or promotional campaigns.
• Products marked as Final Sale.
• Used, washed, damaged, or altered products.
• Items returned without their original tags or packaging.

Important Notes

• Exchange requests are subject to product availability.
• If the requested replacement item is unavailable, store credit will be issued.
• Shipping is FREE on all orders. However, exchange charges may apply where mentioned above.
• Blue Tag reserves the right to refuse any exchange or return request that does not meet the conditions outlined in this policy.

Contact Us

If you have any questions regarding shipping, exchanges, or returns, please contact us.

Email: [email protected]
WhatsApp: +92 308 6400909